Privacy Policy (JAPAN)

Last Updated: May 13, 2026

At coldeco (“the Shop,” “we,” “our,” or “us”), we are committed to appropriately managing and protecting personal information so that customers can enjoy shopping with peace of mind.
This Privacy Policy explains what types of personal information we collect and how we use that information.

Our online store is operated using Shopify.
By using our services, you are deemed to have agreed to this Privacy Policy.

1. Personal Information We Collect

The Shop may collect the following types of information:

・Contact information such as your name, address, phone number, and email address
・Shipping and billing information
・Order details and purchase history
・Payment-related information
　※ Credit card information and similar payment data are processed by Shopify and payment providers and are not stored by the Shop
・Inquiry details and communication records with the Shop
・Access information such as IP address, browser type, device information, and browsing history

2. Purpose of Use of Personal Information

Collected personal information may be used for the following purposes:

・Shipping products and providing related communications
・Responding to inquiries
・Managing orders, payments, and deliveries
・Improving services and usability
・Optimizing displays and recommendations tailored to customers
・Preventing unauthorized use and maintaining security
・Providing information about new products and services (only when requested)
・Optimizing advertising and marketing activities, including advertisements based on browsing history

3. Management of Personal Information

The Shop appropriately manages customers’ personal information and strives to prevent unauthorized access, leakage, alteration, and other security risks.
However, due to the nature of internet communications, complete security cannot be guaranteed.

4. Provision of Personal Information to Third Parties

Except where required by law, the Shop will not provide personal information to third parties without the customer’s consent.

However, information may be shared within the scope necessary to provide services in the following cases:

・Shopify (e-commerce platform provider)
・Payment service providers (credit cards, PayPay, Merpay, etc.)
・Shipping carriers
・Analytics tools (such as Google Analytics)
・Advertising services (such as Meta and Google)
・External services for system operation, maintenance, and analysis

These providers handle information in accordance with their respective privacy policies.

5. Shopify and External Services

The Shop operates its online store using Shopify, and in the course of providing services, customer access information and usage data may be processed.

The Shop may also use the following external services:

・Google (analytics and advertising services)
・Meta (Instagram and Facebook advertising)

These services may also collect and use information through cookies and similar technologies.
For more information, please review the privacy policies of each service provider.

Shopify Privacy Policy:
Shopify Privacy Policy

6. Cookies

The Shop may use cookies and similar technologies for the following purposes:

・Improving website usability
・Access analysis
・Understanding usage conditions to improve services
・Optimizing advertising and marketing activities, including retargeting advertisements

Cookies can be disabled through your browser settings.

7. Customer Rights

Customers may have the following rights regarding their personal information:

・Request access to personal information
・Request correction or deletion
・Request suspension of use

If you wish to exercise these rights, please contact us through the inquiry form.
We will respond appropriately after verifying your identity.

8. Retention Period of Personal Information

Personal information will be retained for the period necessary for product shipment, after-sales support, compliance with legal obligations, and related purposes, after which it will be appropriately managed and deleted.

9. International Data Transfers

Personal information collected by the Shop may be processed and stored on servers located outside Japan through services such as Shopify.

10. Use by Minors

If minors use the Shop, we assume that consent has been obtained from a parent or legal guardian.

11. Changes to This Policy

This Privacy Policy may be revised as necessary.
Any changes will take effect once posted on this website.

12. Contact Information

For inquiries regarding the handling of personal information, please contact us through the Contact page.