Legal Notices (Act on Specified Commercial Transactions)

 

Seller Name
SmileX LLC.

Representative
Satoru Onishi

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Address
1-24-1 Shimodanaka, Nakahara-ku
Kawasaki-shi, Kanagawa 211-0041
Japan

*The detailed location will be disclosed without delay upon request.

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Phone Number
*Please contact us by email.
*The phone number will be disclosed without delay upon request.

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Email Address
coldeco.glass@gmail.com

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■ Selling Price

Please check the price listed on each product page.
All displayed prices include tax.

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■ Other Charges Apart from Product Price

Shipping fees are extra.
Shipping is a flat rate of 800 yen within Japan.
Purchases of 11,000 yen (tax included) or more qualify for free shipping.

If you use bank transfer, you will be responsible for the transfer fee.

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■ Product Delivery Time

We will ship within 3-5 days after order confirmation (payment completion).
After shipping, delivery is expected within 2-5 days.
(Excluding some remote islands and areas)

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■ Payment Methods

・Shop Pay (Credit card payment)
・PayPay
・Merpay
・Bank transfer

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■ Payment Due Date

・Credit card: Withdrawal date of each card company
・PayPay/Merpay: Immediate payment at the time of transaction
・Bank transfer: Please transfer within 7 days of your order

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■ Returns and Exchanges

Please contact us via the inquiry form within 7 days of product arrival, including your order number and reason for return.

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【Returns Due to Customer Convenience】

Return shipping costs will be borne by the customer.
Please return the product with all accessories (box, tags, etc.) intact.

After checking the condition of the returned product, a refund will be issued only if there are no problems.
Refunds will generally be processed within one week using the same method as the original payment.

*Depending on the payment method, fees may be deducted from the refund amount.

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【Defective Products / Damage During Delivery】

If the product is defective or damaged, please contact us immediately.
We may ask you to provide photos showing the condition of the product to confirm the situation.

We will cover the cost of exchange or refund.

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【Cases Where Returns/Exchanges Cannot Be Accepted】

・If more than 8 days have passed since product arrival
・If the product has been used or shows signs of use
・If the product is stained or damaged by the customer
・If accessories (box, tags, etc.) are missing

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【Returns for Pierced Earrings】

For hygiene reasons, we do not accept returns or exchanges of pierced earrings.